| PlusNet is getting tough with its heavy broadband
users who, it claims, are using up too much capacity and making life unbearable
for the rest of its customers.
Around 250 PlusNet customers received an email yesterday evening warning
them that they will be all shunted onto one platform to share it with other
broadband hogs.
the Plusnet email said; "It has been identified that a small proportion of our
Broadband customers (less than 0.3 per cent) are using a significant amount
of the available capacity (around 10 per cent). You are within the 0.3 per cent
of customers identified above, which means that so far, the platform's configuration
has allowed you to use a disproportionate amount of the available capacity.
"We will be making changes to our Broadband platform that will take effect in
14 days' time, at which point you will be sharing platform capacity with other
Broadband customers who have similar usage patterns to you."
One reader who received the email told
The Register: "Ever since this email
was sent to us heavy users, the user forum of PlusNet has been flooded with
complaints. The users are really outraged. I don't really know what the true
impact will be, but if all of us heavy users are stuck to one line, then I can
only really expect terrible speeds."
A spokesman for the Sheffield-based ISP - which has more than 77,650 broadband
users - explained that the move was fair for the majority of its customers.
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